Effective Date: 27th August 2026
Last Updated: 27th August 2026
Policy Purpose
This Return and Refund Policy explains how Coriumvalenta handles damaged or incorrect handbags delivered in Hong Kong. It forms part of our Terms and Conditions. Nothing in this policy removes rights that Hong Kong law does not permit a business to exclude. Questions may be sent to brand@coriumvalenta.com.
Checkpoint One: Thirty-Day Window
Customers have 30 calendar days from the recorded delivery date to submit a return request. Requests received after this period may be declined unless Hong Kong law requires another outcome. The handbag must meet this policy, and Coriumvalenta must assess the reported issue after collection.
Checkpoint Two: Eligible Reasons
A return is available only when the handbag arrived damaged or differs from the product ordered. An incorrect color, model, or item caused by our fulfillment process falls within this category. Customers should stop using the handbag after noticing the issue. Visual differences caused by screen settings, lighting, or photography do not automatically establish damage or incorrect delivery.
Requests We Cannot Accept
Coriumvalenta does not accept returns based on change of mind, preference, styling concerns, a customer-selected color, or a decision that the handbag no longer suits an outfit. Returns may be declined where the item was damaged after delivery through misuse, alteration, overloading, unsuitable storage, harsh substances, or other customer actions. This section does not restrict mandatory statutory rights.
Checkpoint Three: Starting a Request
Email brand@coriumvalenta.com before the 30-day period ends. Include the customer name, order details, delivery address, product name, issue explanation, and supporting photographs. Images should show the handbag and reported damage or incorrect feature. Coriumvalenta may request information needed to understand the request, arrange collection, or distinguish a delivery issue from later damage.
Checkpoint Four: Free Doorstep Collection
If the request appears eligible, Coriumvalenta will arrange collection from the delivery address or another agreed Hong Kong address. Collection is free. No restocking or return collection charge applies. Customers must provide the handbag at the agreed time with its supplied components. Packaging should provide protection during transport. Failure to provide access may delay the process and require another collection arrangement.
Checkpoint Five: Twenty-Four-Hour Assessment
After receiving the handbag, Coriumvalenta takes up to 24 hours to assess whether it is damaged or incorrect. We compare it with the order record, product details, and reported issue. We may decline the request if it does not match the report, shows customer-caused damage, was altered, or lacks required components. We will communicate the outcome and next step using the provided contact details.
Resolution Route: Exchange
When assessment supports the request and the same handbag is available, Coriumvalenta will offer an exchange and explain replacement delivery. The customer pays no shipping, collection, or restocking fees. An alternative model or color is not automatically substituted. Any different arrangement requires agreement between Coriumvalenta and the customer and remains subject to stock availability.
Resolution Route: Refund
If assessment supports the request but the same handbag is out of stock, Coriumvalenta will issue a bank-transfer refund. Processing begins after the twenty-four-hour assessment. Customers must supply accurate bank details. Depending on the banking provider, the amount may take up to seven business days to appear in the nominated account. Coriumvalenta is not responsible for delays caused by incorrect details or processes outside its control.
Cancellations and Failed Deliveries
A return differs from cancellation. Cancellation is available only while the product remains with Coriumvalenta and ends after courier handover. A failed cash-on-delivery attempt caused by nobody being available, an inaccessible address, or insufficient cash is a canceled order, not a return. Failed delivery may affect acceptance of future orders under the Terms and Conditions. (Link with Terms and Conditions)
Hong Kong Legal Framework
This policy operates with the Sale of Goods Ordinance, Cap. 26, including applicable rights concerning description and quality. Product statements are governed by the Trade Descriptions Ordinance, Cap. 362. Limitations remain subject to the Control of Exemption Clauses Ordinance, Cap. 71, and Unconscionable Contracts Ordinance, Cap. 458. Electronic communications may be recognized under the Electronic Transactions Ordinance, Cap. 553.
Personal data used for returns, collection, assessment, exchanges, and refunds is handled under the Personal Data (Privacy) Ordinance, Cap. 486, and its Data Protection Principles. Information is used for relevant operational, legal, record-keeping, and dispute purposes. Consult our Privacy Policy for details about collection, retention, access, correction, and inquiries.
Communication and Policy Updates
Coriumvalenta may revise this policy for future orders when operations or legal requirements change. The version applicable on the order date governs that purchase, subject to mandatory law. If a provision becomes unenforceable, the remaining provisions continue. For return requests, refund questions, complaints, or inquiries, contact brand@coriumvalenta.com. We will review communications fairly and seek a practical outcome under this policy, our Terms and Conditions, and Hong Kong law.